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Scams and security

Protect yourself from scams

Scammers pretend to be lenders, brokers and banks. Here's how we'll contact you, what we'll never ask for, and what to do if something doesn't feel right.

Think you've been scammed?
Call us straight away on 1800 519 609 or +61 3 7003 8909, and call your bank if money has left your account. Acting quickly gives the best chance of stopping a payment.

Our promise

We will never

Ask for your password or one-time code

Not by phone, email, text or chat, including in Astra, our assistant.

Change repayment details by email or text

If you're sent new bank details for your loan, don't pay. Call us on a number from this website first.

Ask you to pay a fee to release a loan

Don't pay anyone who asks for an upfront payment to approve or release a loan in our name.

Spot the signs

How to spot a scam

Common scams

Payment redirection: an email that looks like it's from us, your broker or your solicitor, with "updated" bank details.
Fake loan offers: guaranteed approval or very low rates, often with an upfront fee.
Impersonation: calls or messages claiming to be from 360 MMS, a bank or a government agency, asking you to act urgently.
Fake websites and links: look-alike sites that ask you to log in or enter card details.

Warning signs

Pressure to act now, or to keep it secret.
A request for passwords, codes or remote access to your computer or phone.
Bank details that have changed, or that are in a different name.
Links in messages you weren't expecting.

Official details

Check it's really us

Website

360mms.com.au, and riyadhfs.com.au for Riyadh Financial Services

Broker portal

partner.360mms.au

Customers

1800 519 609 or +61 3 7003 8909

360 Asset Finance and SaaSFin

+61 3 9917 8500

Brokers and partners

Partner line +61 3 7003 8919, or your BDM

If you're not sure a message is from us, don't reply or click any links. Call us on one of the numbers above. Don't use contact details from the message itself.

What to do

If you've been scammed

Call us on 1800 519 609 or +61 3 7003 8909 if it involves your 360 loan or online banking.

Call your bank straight away if you've sent money or shared card or account details.

Change your passwords, starting with your email and online banking.

Get free support from IDCARE, Australia's identity and cyber support service, on 1800 595 160.

Report it to Scamwatch and, for cybercrime, to ReportCyber.